You can’t always please everyone, but with the right communication channels, your team can do their best to create a product that meets the expectations of as many faculty, staff, and students as possible. Proper communication isn’t just about engaging with users on new implementations or training them to use new technology.
The Higher Ed blogosphere is filled with informative, interesting, and thought-provoking pieces on a myriad of subjects affecting the field. Instructors, administrators, and tech professionals are constantly posting articles for students and professors.
Here we will go into more detail on the deployment stage—ranging from the types of training programs you should provide to how to best communicate to your end users. With the right knowledge and tools, you’ll be able to deliver a truly valuable product to your organization.
We recently interviewed and surveyed a group of students, faculty and university staff about their experiences with IT implementations, to discover how end users in Higher Ed prefer to be communicated with. Responses were varied, but many were accompanied by suggestions.
Our Why is Higher Ed Different? series is coming to a close, and there’s no better topic to wrap it up with than the university IT staffing process. It can be difficult to transition from another IT field to Higher Ed and get the experience that most universities look for.