Senior Project Manager

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Alex
Specialties:
Learning Management Systems
Project Management Governance Standards
End-User Adoption & Training
Web Content Management Systems
Experience:

Alex is a customer-centric project manager and project management educator with more than 12 years of experience in enterprise systems integrations with responsibilities ranging from consulting, planning, and managing deployments to writing technical and functional requirements, testing customizations, delivering end-user training, and organizational change management plans. Experience applied to diverse vertical markets, including healthcare, banking, energy, military, education, and communications.

Resume:

Senior Project Manager
QUALIFICATION HIGHLIGHTS
  • More than 12 years of experience in enterprise systems integrations
  • Responsibilities ranging from consulting, planning, and managing deployments to writing technical and functional requirements, testing customizations, delivering end-user training, and organizational change management plans
  • Experience applied to diverse vertical markets, including healthcare, banking, energy, national security, education, and communications
EXPERIENCE
PMWare / Director, Education & Change Management Services
MARCH 2013 – PRESENT, REMOTE
  • Lead implementation team on client engagements, which includes:
    • Overall project management of engagement
    • Client needs assessment and consultation
    • Organizational change management plan development & delivery
    • Client training and post-training assessments
  • Direct and execute strategic plan for PMware Education, including branding, curriculum and team/project structure
  • Manage the reporting of learning programs and courses
  • Oversee the development, implementation and maintenance of ISC Education policies and procedures, including enforcement of consistent practices throughout the organization
  • Direct and manage curriculum design and development that uses a variety of methods in order to ensure that learning objectives are met for each client
  • Direct and manage the design and development of core curriculum by project management maturity level and industry and ensures that it is implemented with effectiveness and efficiency
  • Developed Organizational Change Management methodology for increasing adoption rates within immature project management organizations
  • Implemented new Learning Management System for organization
  • Provide end-to-end project management process improvement for customers
  • Engage customers through sales process by demonstrating product’s capabilities as it related to solving their project management inefficiencies
PMI – Central Massachusetts Chapter – Volunteer Position / Director of Professional Development
JANUARY 2013 – PRESENT
  • Lead and develop the team responsible for professional development, education and chapter events
  • Establish and manage professional development programs
  • Develop new and continue current vendor relationships
American Institute of Certified Public Accountants (AICPA) / NC. LMS Development
MAY 2012 – MARCH 2013, DURHAM, NC
  • Manage continued development of learning management system, which serves over 500k users
  • Manage business partnership between AICPA and CPA2Biz
  • Develop strategic direction of learning system
  • Identify and manage special projects of strategic importance
Peoplefluent / Senior Consultant
NOVEMBER 2011 – MAY 2012, RALEIGH, NC
  • Provide consultation for clients on best-practices for RMS implementations
  • Overall project management, including but not limited to:
    • Manage stakeholders expectations
    • Manage change requests when needed
    • Resource allocation estimating and scheduling
    • Communications management
    • Risk and Issue management
    • Project closer and hand-off to customer support
Demandware / Senior Technical Trainer
SEPTEMBER 2010 – JULY 2011, BURLINGTON, MA
  • Deliver training globally to Demandware partners
  • Assisted in development of Demandware Developer certification
WebNoggins / Interim Project Manager (Angel.com)
JULY 2010 – AUGUST 2010, MACLEAN, VA
  • Manage multiple IVR projects simultaneously
  • Work closely with sales team to develop statement of work
  • Lead client requirements meetings
  • Hold weekly client status and risk analysis meetings
  • Consult on design of IVR solution based on client business processes
  • Develop technical documentation for 3rd party integrations
Ciber / Project Manager/Consultant
DECEMBER 2009 – JUNE 2010, ROCHESTER, NY
  • Lead the design and development of a new web-based training process for Harris RF
  • Migrate company from legacy development tools to standardized multi-platform capable learning development system
  • Set standards and guidelines for future computer-based learning initiatives at Harris
  • Train department on new development process
  • Incorporate localization process for faster turn-around on localized CBT deployments
WebNoggins / Proprietor/Head Noggin
MARCH 2009 – PRESENT, REMOTE
  • Client project management
  • Functional requirements documentation & management (wire frames)
  • Assist clients with web marketing strategies
  • Installation and configuration of content management systems and migration of content
  • Development, design, and delivery of website to customer
  • SEO strategy implementation
  • Content management training
  • Manage remote technical team
Intersect Software / Technical Training Manager/Project Manager
JANUARY 2008 – JANUARY 2009, REMOTE
  • Oversee all aspects of the CrossPoint Training Plan execution
  • Forged new relationships with existing clients and helped increase adoption rates on the CrossPoint system
  • Train client employees on basic project management skills and processes
  • Develop and deliver new training offerings targeting specific users:
    • Project Managers
    • Portfolio Managers & Executives
    • Project Team Members
SumTotal Systems / Senior Implementation Consultant
OCTOBER 2006 – JANUARY 2008, REMOTE
  • Manage every technical aspect of implementing enterprise learning management system, Total LMS, for customers
  • Write technical and functional requirements as well as customer acceptance documentation.
  • Manage development of product customizations:
    • Lead international development team, perform quality assurance, and write user test cases
    • Assist in the development of customizations by writing SQL or ASP code modifications
  • Project lead for all technical communications with customers as well as schedule management.
  • Technical lead for all hosted deployments:
    • Write technical data center documentation for customer-specific installations, primary liaison between data center and customer, and schedule and manage go-live deployments
  • Identify gaps in clients’ product knowledge in order to minimize need for customizations
McWade Group / Project Manager/Consultant
AUGUST 2002 – JANUARY 2005, BOSTON, MA
  • Manage a multitude of client projects including web portal development, business systems analysis, instructional design and technical training.
EDUCATION
Boston University / Masters
JANUARY 2005 – OCTOBER 2006, BOSTON, MA
  • Masters of Science in Computer Information Systems
State University of New York / Bachelors
PLATTSBURGH, NY
  • Bachelor of Arts in English
ADDITIONAL INFORMATION
Certifications:
  • Project Management Professional (PMP), Project Management Institute
  • Certified Technical Trainer, (CTT+), Comptia
  • ITIL-F, EXIN
ADDITIONAL INFORMATION
Certifications:
  • Project Management Professional (PMP), Project Management Institute
  • Certified Technical Trainer, (CTT+), Comptia
  • ITIL-F, EXIN
Software Experience:
  • Microsoft Project
  • Oracle 10
  • 11G
  • PMware
  • VMware
  • Eclipse IDE
  • MySQL
  • Drupal
  • WordPress
  • Google Analytics
  • SumTotal
  • Peoplefluent
  • Demandware
  • Lectora
  • CPanel
Networking Experience
  • VPN
  • DNS
  • DHCP
  • TCP/IP
  • IIS
  • Apache TomCat
Languages/Programming
  • PHP
  • HTML
  • JavaScript
  • SQL
  • CSS
 

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