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Leading from the Middle
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By Molly Greek and Vivian Khem. How often do you say, “This drives me crazy! Someone should fix it.”? Hey, how about you? All of us have ideas about how to improve things. We see processes that should get fixed, but we don’t really consider doing something ourselves. The usual reasons: “It’s got to come from the top.” “I’m too busy with my current work.” “I don’t really have the authority.” “If my boss wanted me to take that on, he or she would assign it to me.” At UC Davis Health, we regularly saw a common problem when looking...