Free resources, tools, help, and information for CIOs to project managers. You’ll find what you need for a successful university IT project implementation.
Passing The (Charge)Buck: Tips for Reducing IT Chargeback Complexity
Posted on Written by
I learned my lesson from a microphone. I needed one to support an internal meeting once, and some weeks later I was looking at Planned vs. Actual spend for the month and noticed a $5.00 charge. Because it was unusual to see tiny amounts like that, I asked what it was – and sure enough, another unit had charged us for using the microphone. My process improvement brain kicked in quite hard and I asked “do we know how much time it took to create the invoice for the microphone, enter it into the financial system, where it made its...