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Melanie
Specialties:
Project Coordination
Project Communications
Documentation
Project Management Collaboration Tools
Experience:
Melanie is versatile in providing overall project support and able to step in as needed in the areas of: quality assurance, analysis, research, training and documentation. Strong organization and planning skills, and an interest in process flow and software systems, served consultant well as a logistics analyst, business systems analyst and project coordinator in corporate and higher education environments.
Resume:
Part-Time Virtual Project Administrator
QUALIFICATION HIGHLIGHTS
- Expert project administrator with strong organizational, communication, and project management skills and knowledge of project management methodologies.
- Engages with project managers, software developers and end users in an effort to deploy multi-faceted software solutions.
- Versatile in providing overall project support and able to step in as needed in the areas of: quality assurance, analysis, research, training and documentation.
- Works with management to facilitate all aspects of project communication. Schedules meetings, plans agendas, captures minutes, and communicates with stakeholders.
- Responsible for project documentation utilizing team collaboration tools.
- Analytical, meticulous and willing to learn.
- Proficient in MS Word, Excel, PowerPoint, Outlook, Documentum eRoom, Après etfile, FrontRange Goldmine Corporate Edition, Sagitta AMS and Zywave Brokerage Builder, PaperWise, Atlassian Confluence and Jira and Qualtrics.
- Working knowledge of Visio, MSProject, Adobe Acrobat Professional, Adobe Captivate, Oracle EBS, OBIEE.
EXPERIENCE
Harvard University / Project Administrator
SEPTEMBER 2012 – JULY 2015, CAMBRIDGE, MA
- Engaged with a range of enterprise-wide projects in the areas of research administration (Grants Management and Effort Reporting), financial accounting (Fixed Assets), and reporting (Oracle Business Intelligence).
- Worked with management to facilitate all aspects of project communications and meetings; including coordinating meetings, drafting agendas and meeting materials, capturing minutes, and communicating with stakeholders.
- Maintained project documentation utilizing Atlassian’s Confluence.
- Provided primary support for team collaboration tools including Confluence, Jira; WebEx; GoToMeeting; Qualtrics; and Doodle.
- Served as key point of contact for project subcommittees and end user groups.
- Assisted in gathering and documenting requirements from end user interviews.
- Organized user outreach meetings, system demos and webinars for end users.
- Gathered and coordinated volunteers for user acceptance testing.
- Assembled user acceptance testing scripts and sign-off process.
- Assisted in coordinating training for ~800 users across the University.
William Gallagher Associates, Inc. / Business Systems Analyst
2006 – 2012, BOSTON, MA
- Served as project manager for paperless software implementation to 180 end users.
- Functioned as subject matter expert for AMS, Goldmine, eRoom, and PaperWise.
- Managed issues, change requests, configuration changes and software updates for the above software.
- Collaborated with sales managers and management to determine system requirements for prospecting and sales forecasting system (Goldmine). Served as project coordinator through all phases of project.
- Implemented carrier download automation project to improve data quality and eliminate data entry.
- Managed the carrier download process that includes data transfer with seven insurance carriers.
- Facilitated the adoption and use of software through one-on-one and small group training.
- Developed and maintain detailed and up-to-date documentation and training materials.
- Troubleshot and escalated issues to software vendors as required.
William Gallagher Associates, Inc. / Assistant Manager, Quality Assurance & Training
2005 – 2006, BOSTON, MA
- Trained new employees on AMS and company policies.
- Developed and maintained instructional documentation related to software upgrades and workflow changes.
- Maintained AMS database integrity by analyzing weekly, bi-weekly and monthly reports.
- System administrator for business partner websites granting employees proper access.
William Gallagher Associates, Inc. / Assistant Account Manager
2003 – 2005, BOSTON, MA
- Developed and maintained certificate issuance workflow for large public client.
- Configured systems to automate the processing of client data to ensure data quality.
- Gathered and analyzed client loss information.
- Processed billing and worked with accounting department to rectify open billing items.
- Examined and documented policy discrepancies to insurance carrier on behalf of client.
- Executed account transactions, including proposals, endorsements, and insurance program renewals.
- Responded to urgent, high-volume client certificate requests in a timely manner.
Ackamai Technologies / Assistant Account Manager
2001 – 2002, CAMBRIDGE, MA
- Managed both domestic and overseas inventory of networking equipment.
- Negotiated with vendors and prepared purchase orders ensuring quality and cost savings.
- Forecasted upcoming orders with sales and strategy teams.
- Organized the ordering and shipping of equipment (up to 50 units per shipment) for on-time delivery to international locations.
- Created process flow diagrams and refined standard operating procedures to optimize tracking and ensure on-time delivery.
- Consistently updated Siebel database of over 1000 customer accounts.
EDUCATION
LeMoyne College / BS
MAY 1999
- Bachelor of Science in Business Administration, Concentration in Management Information Systems
ADDITIONAL INFORMATION
Recent Awards:
- Team Player of the Week Award – Modernization of Financial Reporting Project (OBIEE) – 2015, 2014, Harvard University, Cambridge, MA