State of the art Multimedia Call Center software a model of collaboration

Finding the right technology solution to fit campus partner needs is a deeply held value of MSU IT. MSU’s multimedia call centers are a prime example of how collaboration and leading with user experience in mind is essential to a successful solution.  Over several months, MSU IT’s Unified Communications team worked closely with eight departments on campus that operate multimedia call centers — IT Service Desk, Department of Police and Public Safety, Admissions, Registrar, Human Resources, Student Life & Engagement, ContactMSU, and ContactIPF — to select a multimedia solution to enhance communications with students, faculty, staff, and guests. Collaboratively, the... [Read more...]