The popular webcomic xkcd takes occasional good-natured jabs at academia, and this comic regarding university websites is achingly on point. Your institution’s website is your gateway to the world of your users. It is often the first contact that a user might have with your institution, whether they are a would-be student, prospective faculty member, or parent of a college hopeful. Your website should be a hub of vital information, easily navigable to users who will need to look up small (yet important) details like the institution’s address, contact information for university officials, a campus map or parking information.
4 Secrets to Hiring & Retaining University IT Talent
Your university IT department can only be as good as the IT talent who staff it. As such, it is in your best interest to hire and retain the best possible team. Keep these tips in mind when looking to hire new talent to ensure your team is prepared for the challenges ahead.
How Video Conferencing Technology is Changing Higher Ed
Over the years, new technologies have created incredible opportunities for enhancing learning in Higher Education. Video conferencing is one such technology, offering benefits that have already begun to change the face of Higher Ed as we know it. Any institution that hasn’t started to invest in their video conferencing capabilities is going to find themselves severely behind the times.
Best Practices for Higher Ed Help Desks
The help desk is a wonderful tool for any technology-driven institution (and what institution isn’t technology driven in the digital age?). This easy-to-reach customer service center serves as a primary contact with your user base, your first line of defense for end-user issues, and (often) the first indication of systemic issues within your network. But implementing a help desk in a Higher Ed environment can have many unexpected complications. Here are a set of best practices to keep in mind when creating (or bolstering) a help desk in a Higher Ed institution.