We’re All Designers—Let’s Get Better at IT Together!

By Jim Phillips. UC Santa Cruz recently hired its first chief experience officer (CXO) in the IT department—Phyllis Treige. This new role is a key component of Vice Chancellor of Information Technology Van Williams’s vision for digital transformation. While the idea of integrating user experience into an IT organization is still fairly novel in higher education, in the corporate world it has been critical in helping organizations become more agile and responsive to customer needs. “Experience design is not a nice-to-have, an afterthought, or technological fluff,” Williams said. “It is what makes technology, data, interactions, and processes usable, equitable, accessible,... [Read more...]