With the fall semester now well underway and Educause 2017 having come and gone, it can be difficult to keep track of all of the upcoming trends and technologies that impact Higher Ed IT. From the best ways to improve your institution’s online programs to how to revamp the help desk experience, there’s a lot to think about this time of year. Stay ahead of the curve with our picks for the must-read Higher Ed IT articles from last month.
Report: Most Higher Ed CIOs Expect Digital Transformation to Cause Significant Change to the Business Model
According to Gartner’s 2018 CIO Agenda Survey, 59% of Higher Ed CIO’s think that their institution’s business models will change due to transformative advances in digital technology. Respondents reported which tech trends would help their universities differentiate and succeed in the near future, including business intelligence, ERP, and CRM. Learn more about how digital transformation will change Higher Ed business models with Campus Technology’s full article.
6 Best Practices for Launching or Growing your Online Programs
While no longer an emerging technology, online learning programs are still a great way for colleges and universities to increase enrollment and provide a wider range of learning experiences for their students. With this in mind, there are a few key ways for Higher Ed institutions to develop or improve their online learning offerings. Learn more about how you can find online program success with eCampus News’ full article.
Colleges Revamp the Help Desk to Streamline the Customer Service Experience
University help desks offer more than just technical support; they represent the front line between your IT department and your users, can save your institution money if well implemented, and could also provide job opportunities for students. Learn more about how to take full advantage of the benefits that a streamlined help desk can offer with EdTech Magazine’s full article.
Getting Beyond the Vicious Cycle of Outdated IT
While some institutions are on the bleeding edge of Higher Ed technology, many have to balance digital transformation with the maintenance of legacy systems that may or may not be significantly outdated. To go beyond this cycle of outdated IT, Johnson County Community College made a concentrated effort to rebuild their IT infrastructure and improve their internal culture surrounding how IT is viewed on campus. Learn more about how to escape the cycle with Campus Technology’s full article.
Embracing Perpetual Innovation in Higher Education
For some, the concept of perpetual innovation simply means more technology, more upgrades, and more training that needs to be done. But when it aligns with an institution’s culture and mission, perpetual innovation can be a boon to faculty, students, and staff rather than a hassle. Through embracing perpetual innovation, Morgan State University has been able to improve their retention and graduation rates. Learn more about perpetual innovation with Educause Review’s full article.
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