Before 2020, higher education was faced with increasing financial challenges caused by declining demographics, a dwindling international student base, and numerous other issues. The COVID-19 crisis forced schools to transition their spring semesters online very quickly. Technology proved not only useful but vital for them to survive until the fall semester. It seems that digital transformation has now become less of an “if” and more of a “when” for higher education, something essential for all but the largest organizations that are likely already utilizing the technology. The caveat, however, is that what is often considered digital transformation will not suffice to save higher education. Cultural and operational changes must be as much a part of your transformation as technological advancements or else you risk digitizing a failing process instead of transforming it.
As the higher education industry and the rest of the world are in the process of transitioning their face-to-face operations to remote, one thing is becoming abundantly clear: more colleges and universities are looking to upgrade their current learning management systems to something more modern, easier to use, and outfitted to help their institution excel in the post-COVID-19 world.
Cybersecurity is one of the most pressing issues facing Higher Ed institutions currently. Unfortunately, third-party penetration testing and vulnerability assessments can be incredibly expensive, especially for large universities. It may sound too-good-to-be-true, but there is a suite of cybersecurity programs offered for free to help private companies and Higher Ed institutions mitigate the risks of cyber threats.
If you’ve ever looked into enterprise customer (or constituent) relationship management (CRM) services before, there’s a good chance you already know about Salesforce. They are generally considered the industry leading enterprise CRM platform and have solutions specifically tailored for Higher Ed institutions. That being said, there is plenty of competition in the Higher Ed CRM space and it’s important to take a look at both the good and the bad of Salesforce to see whether it’s a service worth looking into further. For the sake of brevity, here’s a list of the top 5 pros and cons of Salesforce in Higher Ed.
With the holiday season over and new year’s resolutions in place, January is a great time to look back at how Higher Ed IT fared in 2017 and what is to come in 2018. Unfortunately, we know that “free time” is a rare commodity among university CIOs. Instead of searching through thousands of articles published last month, let us do the work for you with our list of the must-read Higher Ed IT articles from January 2018.